Problems Signing In?
About SSL and COAIR.com Security
Cookies
Security Alerts
Who to call

Problems Signing In?

If you need help signing in, ask yourself the following questions:

Are you having difficulty because of a problem with your password?

  1. Your password and/or employee id cannot contain any spaces.
  2. Your password must be at least eight (8) characters long. For increased security, we recommend creating a password containing both numbers and letters.
  3. Your password is case sensitive, so remember which letters you capitalized.

Are you using a browser that doesn't support cookies, or do you have cookies disabled?

  1. Your browser must support cookies, and the option must be enabled to sign in.
  2. To enable cookies

    Internet Explorer 5

    Click Tools, and then click Internet Options.
    Click the Security tab.
    Click the Internet zone.
    Select a security level other than High.
    -or-
    Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.

    Internet Explorer 4.x

    Click View, and then click Internet Options.
    Click the Advanced tab.
    Scroll to the Security section.
    Under Cookies, click Always accept cookies.

    Other browsers

To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser.

If you see a message to notify you that a Web site is trying to send you a cookie when you try to sign in, you should choose to continue or you will not be able to sign in.

If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer.

For more information, see Cookies.

Are you using a browser that doesn't support secure connections (SSL), or do you have SSL disabled?

  1. Your browser must support secure connections (often called SSL, or Secure Sockets Layer), and the option must be enabled to sign in.

    To enable secure connections

    Internet Explorer 5

    Click Tools, and then click Internet Options.
    Click the Advanced tab.
    Scroll to the Security section.
    Select all of the "Use SSL" check boxes.

    Internet Explorer 4.x

    Click View, and then click Internet Options.
    Click the Advanced tab.
    Scroll to the Security section.
    Select all of the "SSL" check boxes.

    Other browsers

    To see if your browser supports secure connections and for detailed instructions about how to enable this feature, see the online Help for your browser.

    If you see a message to notify you that you are entering or leaving a secure connection when you try to sign in, you should choose to continue or you will not be able to sign in.

    For more information, see Secure connections (SSL).

Need more information?

COAIR.com offers this service to allow you to sign in to multiple Web sites using one id and password. This Sign In process makes your employee account more powerful than ever.

If you still cannot find the answer you're looking for, please contact the Intranet team.

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About SSL and COAIR.com Security

COAIR.COM Sign-in is always secure.

SSL (Secure Sockets Layer) is a communications protocol for transmitting private information over the Internet. SSL works by encrypting data that is transmitted over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL.

When you sign in to COAIR.com, your employee number and password are encrypted and then sent over the Internet using an SSL connection. No one can read or access the data that is being transmitted.

After you sign in and leave the secure connection, COAIR.com keeps track of who you are by using a computer-generated coded key rather than your clear text sign-in name. COAIR.com regularly refreshes this key to make it difficult for anyone else to pose as you.

Note: Remember to click [Log Off] in the lower right corner of the MyCoair page when you are finished to prevent others from using your identity.

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Cookies

A cookie is a very small text file that a Web site can save to your computer's hard disk to store information that you provide about yourself or to store your settings for the site. A cookie cannot be run like a program, nor can it deliver viruses. It is uniquely yours, and it can only be read by the Web site that saved it to your computer.

To see the cookies on your hard drive

Internet Explorer 5

  1. Click Tools, and then click Internet Options.
  2. In the Temporary Internet Files section, click the Settings button.
  3. In the Temporary Internet Files Folder section, click the View Files button. A list of all cookies on your hard drive appears.
  4. Double-click a cookie to open it.

Internet Explorer 4.x

  1. Click View, and then click Internet Options.
  2. In the Temporary Internet Files section, click the Settings button.
  3. In the Temporary Internet Files Folder section, click the View Files button. A list of all cookies on your hard drive appears.
  4. Double-click a cookie to open it.

Other browsers

For detailed instructions, see the online Help for your browser.

Occasionally, your browser might display a security alert to notify you that a divisional site is trying to write a cookie to your computer. This is normal, and you should accept the cookie.

You can choose not to have your browser display these security alerts. For more information, see Security alerts.

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Security Alerts

Some browsers display security alerts to notify you about certain situations regarding your computer's security. Because COAIR.com uses technologies to keep your personal sign-in profile secure, you might encounter security alerts while visiting other sites. The two most common alerts you might encounter deal with:

Secure connections (SSL)
Cookies

While using the Intranet, it is normal to enter and leave secure connections or for cookies to be written to your computer, and you should choose to continue when you encounter these alerts. However, you can also choose to hide these security alerts to reduce or eliminate any inconvenience they might cause you.

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Who to call

Domestic Users:
Please contact the PC Help Desk @ 1-888-435-7413

International or toll callers:
Can reach the helpdesk at 305-716-1017
Select Option 3 from the main prompt to have your coair or nam password reset.

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